Refund policy
Return & Refund Policy
At Zen Leaf, customer satisfaction is important to us. If you experience any issue with your order, please contact our support team and we will do our best to assist you.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unopened, in its original condition, and in its original packaging. You must also provide proof of purchase or your order confirmation.
To initiate a return, please contact us at:
Returns require prior authorization from our support team. Return instructions and the appropriate return address will be provided after your request has been reviewed and approved.
Items sent back without prior authorization will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at:
We will review the issue and work to provide an appropriate resolution.
Non-Returnable Items
Due to health and safety regulations, opened, used, or partially consumed supplements cannot be returned or refunded unless they arrived damaged, defective, or incorrect.
We also do not accept returns for:
- Gift cards
- Sale or clearance items
- Personalized or custom products
- Products damaged through misuse or improper handling
If you have questions regarding a specific product, please contact us before making a purchase.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different product, please request a return for the original item (if eligible) and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
The product must be unopened, unused, in its original condition, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, the refund will be issued to your original payment method.
Please note that banks and payment providers may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Last updated: June 2026